cancellation policy
your appointment
cancelling & rescheduling
Etheric Self is a professional business that provides therapeutic massage to a range of clients.
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We respect your time by commencing and concluding treatment sessions at the appointed times.
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Appointment times have been arranged specifically for you.
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We expect that you will arrive on time for your appointment, in good health, recently showered and clean.
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Etheric Self understands that circumstances may prevent you from attending your appointment such as illness, family and other emergencies.
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Prompt advice of your inability to attend will allow your appointment to be offered to other clients.
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Please call or text Etheric Self as soon as you can to avoid cancellation fees.
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Minimum twenty four (24) hours notice is required for cancellations and all rescheduling.
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arriving late
Please call or text Etheric Self if you are running late for your appointment.
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Depending upon how late you arrive, the therapist will determine if there is enough time remaining to commence the treatment.
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If bookings allow, the therapist may offer to fulfil your allotted appointment time.
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Full payment will be required for your scheduled appointment time regardless.
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Late arrivals due to circumstances beyond your control will be assessed on a case by case basis.
cancellation fees
Fees may be charged for lateness, cancellation and no shows.
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Cancellations received with less than 6 hours notice will be charged 100% of the treatment cost.
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Cancellations received with less than 24 hours notice will be charged 60% of the treatment cost.
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Further bookings will be denied where clients cancel without genuine reason for two (2) successive appointments.
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therapist unavailable
no shows
From time to time, your therapist may be unavailable due to illness, family emergency or other emergency.
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Etheric Self will use reasonable endeavours to notify you as early as possible that your appointment will need to be rescheduled.
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No fee will be charged in such an instance.
Clients who either forget or consciously choose to forgo their appointment where no genuine cancellation attempt has been made will be considered a “no show”.
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No shows will be charged 100% of the treatment cost and future service will be denied until payment is made.
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This amount must be paid prior to your next scheduled appointment.
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Clients who do not show for two (2) successive appointments will be denied any and all future bookings.